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Summary of Responsibilities:

Responsible for providing in-plant stores management to a tool management customer.  Interacts with customer to handle any tooling or company issues that may arise.

Functional Duties & Responsibilities (varies by plant and may include some or all of the following):

  • Individual is responsible for handling customer requests in a professional manner. This includes but is not exclusive to Quotations, Expediting, Quality, Delivery and Reports for the plant.
  • Item plan maintenance which includes part class reviews, min/max reviews, obsolete tooling review.
  • Responsible for item plan change forms.
  • Responsible for maintaining delivery issues log.
  • Performs cycle counting of inventory. Assists in resolving inventory count discrepancies.
  • Monitors tool levels in assigned program to ensure that there is sufficient stock.
  • Responsible for storage of tooling.
  • Analyzes all warranty issues and facilitates returns and/or replacement of items.
  • Monitors stock levels of non-consigned material in unsecure locations.
  • Spot checks tool cribs on a regular basis as set forth by management and handles any issues with crib attendants.
  • Handles customer complaints and works to resolve any issues that the customer may have. Responsible for initiating “5 Whys”.
  • Communicates with CSR’s on expediting issues stock outages..
  • Reviews the outgoing materials area for all repair items.
  • Works to attain/maintain positive relationships with vendors.
  • Responsible for reductions in excess and obsolete tooling.
  • Works with technicians to resolve any tooling issues.
  • Resolves shipment errors with Mahar Tool Supply Co., Inc. shipping department and plant tool crib.
  • Updates CSR’s and Buyers on Obsolete Tooling Notices to ensure proper tool run off and transition to new tooling.
  • May attend periodic meetings with plant and tool management personnel, which may include facilitation of TM meetings and/or natural work groups.  Also attendance at all requested Mahar Tool Supply Co., Inc. meetings.
  • May be on call 24 hours as assigned or scheduled and take necessary steps to resolve after hours emergencies.
  • Responsible for daily disbursement scans in applicable programs.
  • Responsible for assisting in plant “tech personnel” or managing cost reductions, test tools, tool changes, Item Plan and Item Plan changes.
  • When applicable, operates Company vehicle safely and reports any mechanical problems; observes established procedures in reporting accidents.
  • Performs inventory control tasks such as Receiving, put-away, disbursements and stocking vending machines.
  • May gather samples for coolant concentricity tests.
  • Assumes responsibility and authority for executing job related duties outlined in the Mahar Tool Supply Co., Inc. Quality Manual.
  • Perform coolant checks on a set schedule for machine to assist in the overall performance of the products.

Minimum Qualifications:

High school diploma, GED, or satisfactory results from Aptitude Test preferred; knowledge and experience in the tooling industry preferred;  basic computer knowledge; must pass drug test; must yield satisfactory results from Background Check; valid driver’s license and satisfactory driving record

Computer Skills or Training Requirements:

Microsoft Office skills including Excel & Outlook

ISO awareness training

Physical Requirements:

Must be able to be on your feet for a good part of the day.

Regularly pulls tool drawers open and pushes them closed

Must occasionally lift and/or move up to 50 pounds.