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Summary of Responsibilities:

Responsible for providing in-plant support to a tool management customer.  Interacts with customer to handle any tooling or company issues that may arise.

Functional Duties & Responsibilities (varies by plant and may include some or all of the following):

  • Works with the customer and vendors to get tooling to the plant when needed.  This may include pick-ups and weekend deliveries as needed to keep the plant running, as well as maintaining a 24/7 on call status to the customer
  • Individual is responsible for handling customer requests in a professional manner. This includes but is not exclusive to Quotations, Expediting, Quality, Delivery and Reports for the plant
  • Item plan maintenance which includes part class reviews, min/max reviews, obsolete tooling review
  • Responsible for item plan change forms
  • Responsible for maintaining timely delivery of products
  • Performs cycle counting of inventory. Assists in resolving inventory count discrepancies
  • Monitors tool levels in assigned program to ensure that there is sufficient stock
  • Responsible for storage of tooling
  • Analyzes all warranty issues and facilitates returns and/or replacement of items
  • Interacts with plant crib attendants as required
  • Responsible for tracking test tools to ensure receipt and payment
  • Handles customer complaints and works to resolve any issues that the customer may have. Responsible for initiating “5 Whys”
  • Communicates with CSR’s on expediting issues with stock outages
  • Reviews Open Order report
  • Competitively quotes tooling to ensure the best value for the customer
  • Facilitates the repair and/or rework process
  • Works to attain/maintain positive relationships with vendors
  • Responsible for resolution of excess and obsolete tooling
  • Resolves shipment errors with Mahar Tool Supply Co., Inc. shipping department and plant tool crib
  • May be asked to obtain blueprints or any other information that assists in the procurement of tooling
  • Updates CSR’s and Buyers on Obsolete Tooling Notices to ensure proper tool run off and transition to new tooling
  • May attend periodic meetings with plant and tool management personnel, which may include facilitation of TM meetings and/or natural work groups.  Also attendance at all requested Mahar Tool Supply Co., Inc. meetings
  • Responsible for daily disbursement scans in applicable programs
  • Responsible for assisting in plant “tech personnel” or managing cost reductions, test tools, tool changes, Item Plan and Item Plan changes
  • When applicable, operates Company vehicle safely and reports any mechanical problems; observes established procedures in reporting accidents
  • Assumes responsibility and authority for executing job related duties outlined in the Mahar Tool Supply Co., Inc. Quality Manual

Minimum Qualifications:

High school diploma or GED;  knowledge and experience in the tooling industry preferred;  intermediate computer knowledge, including Microsoft Office; Experience with ERP systems preferred; must yield satisfactory results from background check and drug screen; valid driver’s license and satisfactory driving record

Physical Requirements:

Must be able to be on your feet for a good part of the day

Must occasionally lift and/or move up to 50 pounds

Post-offer and during the course of employment, Mahar Tool Supply Co, Inc. retains the right to evaluate or test whether the employee is able to perform the essential functions of the position.