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Summary of Responsibilities:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Functional Duties and Responsibilities:

  • Receives and processes quotes and orders via fax, phone, mail, EDI and e-mail per customer request; verifies pricing and availability
  • Expedites orders to buyers per customer request
  • May run reports for replenishment to customer location and ordering controls
  • Will create transfer orders from the main warehouse to a remote warehouse for Tool Management customers
  • May process inventory usage/count sheets to maintain accurate customer stock levels
  • May process and submit monthly summary billing reports to customer
  • Fields customer complaints in an effort to resolve problems and ensure satisfaction
  • Maintains and updates information on customer open order report spreadsheet
  • Communicates urgent order to buyers and management as appropriate and monitors items until shipment to customer is made
  • Runs various reports per customer and/or salesperson request
  • Assists with projects as assigned by management
  • Helps to eliminate slow and non-moving items in main warehouses
  • Updates customer pricing records as necessary based on current pricing
  • Communicates order updates to customers as needed
  • Processes customer returns as needed
  • May complete and process item plan change forms
  • May generate direct shipment or repair purchase orders
  • Communicates with outside sales regarding account and order information
  • Mentoring & training as needed
  • Assisting management in developing and implementing continuous improvements throughout all functions
  • May make occasional customer visits as needed
  • Performs electronic filing of documents as required
  • Assumes responsibility and authority for executing job related duties outlined in the Mahar Tool Supply Co., Inc. Quality Manual

Minimum Qualifications:

High school diploma or GED; intermediate computer knowledge, including use of purchasing ERP systems, MS Office, etc.; ability to multitask; ability to maintain positive working relationships; must pass drug test and yield satisfactory results from background check

Physical Requirements:

Must be able to sit and type for extended periods of time

Required to view computer screen for long periods of time

Must occasionally lift and/or move up to 25 pounds


Post-offer and during the course of employment, Mahar Tool Supply Co, Inc. retains the right to evaluate or test whether the employee is able to perform the essential functions of the position.